D
Patient 1
PARAFORM CASSETTE CONTAINING PT BIOPSY WAS REPORTED AS POSSIBLY MISHANDLED DURING PROCESSING ON AUTOTEC DEVICE. CASSETTE WAS REPORTED AS SEPARATED FROM FRAME DURING PROCESSING AND WHEN FOUND DID NOT CONTAIN BIOPSY SPECIMEN. TECH SUPPORT PROVIDED ASSISTANCE WITH IDENTIFYING POSSIBLE AREAS INSIDE THE DEVICE FOR LOCATING CASSETTE/SPECIMEN. SERVICE WAS IMMEDIATELY DISPATCHED TO EVALUATE THE EVENT, ASSIST WITH LOCATING THE LOST CASSETTE, AND SERVICE THE DEVICE IF NECESSARY. USERS OF THE DEVICE REPORTED TO SERVICE THAT THEY DID NOT KNOW WHERE THE "MISSING" CASSETTE WAS. NO SURE IF THE CASSETTE WAS FOUND, SERVICE PERFORMED A THOROUGH EXAMINATION OF THE DEVICE AND DID NOT FIND ANY LOOSE CASSETTE. THE DEVICE WAS IN A READY FOR USE CONDITION. SERVICE RAN SEVERAL TEST CASSETTES ON THE DEVICE WITHOUT ERRORS OR FAILURE. CUSTOMER THEN RAN REGULAR WORK LOAD THROUGH THE DEVICE WITHOUT ERROR OR FAILURE. LATER, IT WAS REPORTED BY CUSTOMER PERSONNEL THAT THE MISSING CASSETTE WAS LOCATED ON THE DATE OF THE EVENT, BUT WAS FOUND TO BE MISSING THE SPECIMEN IT CONTAINED. CUSTOMER REPORTED CONDUCTING A THOROUGH SEARCH IN AND AROUND THE DEVICE, BUT COULD NOT LOCATE THE SPECIMEN.