D
Patient 1
PURCHASED A MEDICOOLER ADVERTISED AS A PORTABLE COOLING UNIT THAT OPERATES FROM 110-120V AC OR 12V DC CURRENT. THE FIRST UNIT RECEIVED WAS DEFECTIVE AND STOPPED OPERATION AFTER 30 MINUTES. THE REPLACEMENT UNIT ACTUALLY HEATED MY INSULIN AFTER 4 HOURS OF OPERATION RESULTING IN AN EMERGENCY SITUATION ON AN EXTENDED ROAD TRIP. MY INSULIN WAS NOT SUITABLE FOR USE. I AM A DIABETIC AND RELY ON INSULIN TO STABILIZE MY BLOOD SUGAR. PURCHASE DATE: (B)(6) 2013. I WROTE THE MANUFACTURER A LETTER LETTING THEM KNOW THE UNIT WAS DEFECTIVE. DOCUMENT NUMBER: (B)(4).