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Patient 1
THE SUBSCRIBER'S INJURY WAS A RESULT OF A FALL DOWN A STAIR WELL. THE INVOLVED EQUIPMENT (MODEL FD100) WAS NOT THE CAUSE OF THE FALL. THE FD100 IS NOT LABELED AS A LIFE SUSTAINING DEVICE. THE INVOLVED EQUIPMENT WAS RETURNED FOR EVAL AND IT WAS DETERMINED THAT THE BATTERY ON THE SUBSCRIBER'S FD100 WAS DEPLETED. THE FD100 HAS A LOW BATTERY DETECTION ALGORITHM WHICH IS A TIME-BASED SERIES OF INTERNAL VOLTAGE CHECKS WHICH TAKES 24 HRS TO COMPLETE. IN THIS CASE, THE BATTERY DEPLETION WAS TOO RAPID WHICH RESULTED IN DEPLETION BEFORE THE FD100 ALGORITHM COULD COMPLETE ITS INTERNAL VOLTAGE CHECKS. CONSEQUENTLY, NO LOW BATTERY SIGNAL WAS SENT TO THE RESPONSE CENTER TO TRIGGER THE FD100 REPLACEMENT PROCESS. SUBSCRIBERS ARE ALSO AUTOMATICALLY REMINDED TO TEST THEIR EQUIPMENT EVERY MONTH TO DETECT ANY ISSUES.