[4278780]
I underwent the lipiflow treatment twice in 2013, in (b)(6) 2013 and more recently in (b)(6) 2013. At the first lipiflow procedure in (b)(6) 2013, conducted at (b)(6), i clearly felt the heating of the eyelids, the messaging of the eyelids, etc. The procedure successfully cleared my meibomian glands for a number of months. During my most recent treatment in (b)(6) 2013, i did not feel any of these things. I told the physician during the procedure than i did not feel that anything was happening, but she just said that i could not feel anything because my eyes were numb. After the procedure, i did not feel or notice any change, either short term or long term. Given my prior experience with lipiflow. I strongly believe that the lipiflow machine was defective or did not work appropriately during my most recent procedure. The physician, dr (b)(6), agreed that the most recent treatment was a failure, and offered a 'do over' for a reduced price. However, given that i have no confidence that her machine is effective at all, i am not interested in repeating the procedure at her practice at any price. My most recent lipiflow treatment appears to be an operational failure of some sort. As mentioned, i felt nothing at all either during or after the procedure. This was in clear contrast to the first time i underwent the procedure. I am writing because presumably there should not be these operational differences in lipiflow procedures across practiced. I assumed that the lipiflow treatment would be qualitatively similar from one machine to another. This is clearly not the case. I fully realize that the outcome of lipiflow is not guaranteed. However, the underlying integrity of the machine should not vary across practices.
Patient Sequence No: 1, Text Type: D, B5