MAUDE data represents reports of adverse events involving medical devices. This maude entry was filed with the FDA on 2014-11-17 for ECLINICAL WORKS manufactured by Eclinicalworks.
[5009985]
Pt is a physician attempting to use e-clinical works to achieve "meaningful use" by using mandated "patient portal". The pt portal does not work, attempts to update passwords with pts does not work. The product is defective. Our office asked them, their customer service is poor, but they blamed our server. The server is working perfectly well in all respects and our it says there is nothing amiss.
Patient Sequence No: 1, Text Type: D, B5
| Report Number | MW5039206 |
| MDR Report Key | 4270836 |
| Date Received | 2014-11-17 |
| Date of Report | 2014-11-17 |
| Date of Event | 2014-11-12 |
| Date Added to Maude | 2014-11-24 |
| Event Key | 0 |
| Report Source Code | Voluntary report |
| Manufacturer Link | N |
| Number of Patients in Event | 0 |
| Adverse Event Flag | 3 |
| Product Problem Flag | 3 |
| Reprocessed and Reused Flag | 0 |
| Reporter Occupation | PATIENT |
| Health Professional | 3 |
| Initial Report to FDA | 3 |
| Report to FDA | 0 |
| Event Location | 0 |
| Single Use | 0 |
| Previous Use Code | 0 |
| Event Type | 3 |
| Type of Report | 3 |
| Brand Name | ECLINICAL WORKS |
| Generic Name | ECLINICAL WORKS |
| Product Code | NSX |
| Date Received | 2014-11-17 |
| Device Availability | Y |
| Device Sequence No | 1 |
| Device Event Key | 0 |
| Manufacturer | ECLINICALWORKS |
| Patient Number | Treatment | Outcome | Date |
|---|---|---|---|
| 1 | 0 | 1. Other | 2014-11-17 |