[18732247]
In (b)(6), i reported to dexcom that i had a problem with my dexcom transmitter and receiver. I am diabetic. My blood sugar was extremely low and i had trouble walking. The dexcom did not alarm as it should have. I had to treat my low blood sugar. About 1/2 hour later, it finally alerted me that i had low blood sugar, but i had already treated it. I also told them that my alert signals that the dexcom could play would only vibrate. I tried every loud sounding option, but it would only vibrate. I called dexcom and they said they were going to report this to the fda. I am not sure if you received this complaint from them. They told me that i needed a new transmitter/receiver. However, after looking up my information, they told me that i had to go through the (b)(6). So i called the (b)(6). They told me that was not true. They said dexcom should replace it. They put me on hold for 1/2 hour, but i had to go back to work. I am not sure why they could not work this out without me. Dexcom and (b)(6) should have decided who would be sending me a new transmitter/receiver. This past (b)(6), i got extremely low at 3 am. I did not hear it because it only vibrated. My friend was with me and idd not hear it either. I tried to get up and fell and hit my head. At 7:15 am, my friend noticed that i was not waking up and there was something wrong. He poured 3 packs of sugar under my tongue. I finally started coming around and my blood sugar was 29. This means i was less than this for over 4 hours and i was not alerted because of a malfunctioning dexcom that should have been replaced. I could have died without my friend finding me like this. I also have a black eye from falling when i tried to get up.
Patient Sequence No: 1, Text Type: D, B5