D
Patient 1
PENTAX MEDICAL RECEIVED A REPORT FROM A TERRITORY MANAGER ON (B)(6) 2015 STATING "DURING PROCEDURE, WHEN TRYING TO GRAB A BIOPSY IN THE PATIENT, THE HANDLE SNAPPED FROM THE BIOPSY FORCEPS. ANOTHER BIOPSY FORCEPS WAS USED TO COMPLETE THE BIOPSY". THIS EVENT OCCURRED WITH 2 SEPARATE BIOPSY FORCEPS. THE SECOND EVENT IS CAPTURED UNDER REPORT # 2518897-2015-00008. GOOD FAITH EFFORT ATTEMPTS WERE MADE TO THE TERRITORY MANAGER ON (B)(4) 2015. THE TERRITORY MANAGER INDICATED THE PRODUCT IS AVAILABLE FOR RETURN, AND ALSO STATED VIDEO GASTROSCOPE MODEL EG-2990K WAS BEING USED AT THE TIME THE EVENT OCCURRED. A THIRD GOOD FAITH EFFORT ATTEMPT REGARDING PRODUCT RETURN WAS SENT TO THE TERRITORY MANAGER ON (B)(4) 2015. THE PRODUCT IS CURRENTLY PENDING RETURN TO PENTAX MEDICAL FOR EVALUATION. A CORRECTIVE ACTION REQUEST WILL ALSO BE SUBMITTED TO THE MANUFACTURER TO INVESTIGATE THE PRODUCT MALFUNCTION.