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Patient 1
SEVEN COMPLAINTS (DEROYAL REF. NO. (B)(4)) WERE FILED AT THE SAME TIME FROM THE SAME USER FACILITY (V A MED CTR MINNEAPOLIS) FOR PRODUCTS WITH THE SAME PART NUMBER (M70-100L - HEEL PROTECTOR, PRUVENTOR, LONG W/ANTI-ROTATION WEDGE) EACH REPORTING THE SAME ADVERSE EVENT. A MEDICAL DEVICE REPORT (MDR) IS BEING FILED FOR EACH COMPLAINT. THE LIST OF COMPLAINTS AND CORRESPONDING MDR IS LISTED BELOW. (B)(4) MDR NO. 3010452421-2016-00001, (B)(4) MDR NO. 3010452421-2016-00002, (B)(4) MDR NO. 3010452421-2016-00003, (B)(4) MDR NO. 3010452421-2016-00004, (B)(4) MDR NO. 3010452421-2016-00005, (B)(4) MDR NO. 3010452421-2016-00006, (B)(4) MDR NO. 3010452421-2016-00007. INVESTIGATION FINDINGS: THE INVESTIGATION TEAM FOLLOWED UP THE INITIAL REPORT WITH ADDITIONAL QUESTIONS. THE QUESTIONS ARE COPIED BELOW. IN ADDITION, NO COMPLAINT SAMPLES HAVE BEEN RECEIVED BY DEROYAL FOR ANALYSIS. RESPONSES ARE LISTED BELOW. WE ARE STILL WAITING FOR ADDITIONAL INFORMATION. WHERE WAS LOCATION OF THE PRESSURE ULCERS? USER FACILITY STATED THAT THE PRESSURE ULCER WAS ON THE BACK OF THE CALF. WE WOULD LIKE TO VERIFY WHEN DID EACH OF THESE EVENTS OCCUR? NO RESPONSE ON THIS QUESTION FROM USER FACILITY. WHAT TYPE OF PATIENTS DID THIS HAPPEN WITH? EX. ELDERLY, YOUNG, MIDDLE AGE, DIABETIC USER FACILITY RESPONDED THAT ALL PATIENTS WITH THE PRESSURE ULCERS HAD SPINAL CORD INJURIES. THERE WAS NO INFORMATION GIVEN AS TO ANY OTHER OR ADDITIONAL PATIENT CONDITION. ROOT CAUSE: THE INVESTIGATION TEAM IS UNABLE TO DETERMINE A ROOT CAUSE. THERE ARE SEVERAL FACTORS THAT INCREASE THE FORMATION OF PRESSURE ULCERS. IN THIS CASE, WE DO NOT HAVE ENOUGH INFORMATION TO UNDERSTAND WHAT CAUSED THE HOSPITAL ACQUIRED PRESSURE ULCER. THE CUSTOMER/USER FACILITY HAS NOT RESPONDED TO ALL OF OUR INQUIRIES. ALSO NO SAMPLE WERE SENT BACK FOR ANALYSIS. THE INTENDED USE FOR THIS PRODUCT IS TO "HELP PREVENT HEEL DECUBITUS ULCER." IT IS IMPORTANT THE CORRESPONDING HEALTH PROFESSIONAL TO "READ ALL INSTRUCTIONS, WARNINGS, AND PRECAUTIONS BEFORE USE. CORRECT APPLICATION IS ESSENTIAL FOR PROPER FUNCTIONING OF THE PRODUCT." THIS IS STATED IN THE PRODUCT'S INSTRUCTIONS FOR USE (IFU). THE IFU ALSO INSTRUCTS TO THE CORRESPONDING HEALTH CARE PROFESSIONAL TO "PERFORM PERIODIC SKIN ASSESSMENT." CORRECTIONS: NO CORRECTIONS WERE NECESSARY. CORRECTIVE ACTION: NO ROOT CAUSE WAS FOUND. THERE IS NO CORRECTIVE ACTION NEEDED AT THIS TIME. PREVENTIVE ACTION: NO ROOT CAUSE WAS FOUND. THERE IS NO PREVENTIVE ACTION NEEDED AT THIS TIME. NO FURTHER INFORMATION IS AVAILABLE AT THIS TIME. WE WILL PROVIDE FOLLOW UP REPORT IF ADDITIONAL INFORMATION BECOMES AVAILABLE.