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Patient 1
(B)(4). MANUFACTURING SITE EVALUATION: SAMPLES RECEIVED: 7 UNOPENED AND 1 OPEN POUCHES. ANALYSIS AND RESULTS: THERE ARE NO PREVIOUS COMPLAINTS OF THIS CODE BATCH. (B)(4) UNITS WERE MANUFACTURED AND DISTRIBUTED OF THIS CODE BATCH, THERE ARE NO UNITS IN STOCK. THE OPEN SAMPLE RECEIVED HAD ONLY THE SECOND PACK OPENED, BUT IT WAS NOT ATTACHED/GLUED TO THE FIRST PACK. HOWEVER, THERE ARE SIGNS THAT THE FIRST AND SECOND PACKS WERE SEALED TOGETHER. THE 7 UNOPENED POUCHES RECEIVED HAVE BEEN OPENED AND NONE OF THEM HAD THE ALUMINUM POUCH (FIRST PACK) SEALED/STUCK TO THE FOIL (SECOND PACK). ALL PACKS HAVE BEEN OPENED CORRECTLY. REVIEWED THE BATCH MANUFACTURING RECORD, THIS PRODUCT HAD A NORMAL PROCESS AND THE RESULTS DURING THE PROCESS FULFILLS THE OEM REQUIREMENTS. FINAL CONCLUSION: COMPLAINT IS NOT JUSTIFIED. THIS IS CONSIDERED AN ISOLATED UNIT. NOTE OF THIS INCIDENCE IS TAKEN IN ORDER TO ASSESS IF NEW OR ADDITIONAL ACTIONS ARE NEEDED. CORRECTIVE/PREVENTIVE ACTIONS: ACCORDING TO THE INTERNAL PROCEDURES, THERE IS NO NEED TO ESTABLISH CORRECTIVE OR PREVENTIVE ACTIONS. THIS COMPLAINT IS RECORDED FOR TRENDING ANALYSIS TO ASSESS IF ACTIONS ARE NEEDED IN THE FUTURE.