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Patient 1
THE DISTRIBUTOR CONTACTED A SIEMENS CUSTOMER CARE CENTER SPECIALIST AND STATED THAT THE OPERATORS HAD OBTAINED ABNORMAL REACTION CURVES WHILE RUNNING THE PATIENT SAMPLES. REACTION CURVES SUGGESTED THAT THE REAGENT WAS NOT ADDED. SOME ABNORMAL REACTION CURVES ALSO HAD VARIANCE FLAGS, WHICH MEAN THAT PHOTOMETRIC TESTS ASSAY DATA WAS IMPRECISE. A SIEMENS HEADQUARTERS SUPPORT CENTER (HSC) SPECIALIST REVIEWED THE REACTION CURVE DATA AND DETERMINED THAT THERE WAS NO SYSTEMIC INSTRUMENT OR REAGENT ISSUE. THE INFORMATION PROVIDED WAS CONSISTENT WITH A SAMPLE OR REAGENT DELIVERY ISSUE. THE HSC SPECIALIST RECOMMENDED THAT PRIOR TO PLACEMENT OF THE REAGENT OR SAMPLES ON THE SYSTEM, THE MATERIALS SHOULD BE CHECKED FOR FOAM OR BUBBLES, WHICH CAN CAUSE POOR ASPIRATION AND IMPACT RESULTS. POOR MIXING COULD ALSO IMPACT RESULTS AND MAY PRODUCE SIMILAR FLAGS. THE CAUSE OF THE DISCORDANT WRCRP RESULTS ON MULTIPLE PATIENT SAMPLES IS UNKNOWN. THE INSTRUMENT IS PERFORMING ACCORDING TO SPECIFICATIONS. NO FURTHER EVALUATION OF THE DEVICE IS REQUIRED.