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Patient 1
WE HAVE RECEIVED AND EVALUATED THE COMPLAINT DEVICE. WE WERE ABLE TO CONFIRM THE REPORTED INCIDENT. ONE TAIL OF THE CENTERING HOOP WAS PROTRUDING OUT OF THE SHEATH PREVENTING CLOSURE OF THE DEVICE. OUR REVIEW OF THE LOT HISTORY RECORDS FOR THIS LOT DID NOT FIND ANY DISCREPANCIES THAT IN EITHER THE MANUFACTURING OR PACKAGING PROCESS THAT COULD BE RELATED TO THIS INCIDENT. HOWEVER, WE DID INITIATE A CORRECTIVE ACTION ON 7/17/2016 TO INVESTIGATE AND RESOLVE COMPLAINTS RELATED TO SIMILAR ISSUES. WE HAVE IMPLEMENTED A DESIGN CHANGE TO OUR DEVICE THAT INCLUDES A HEAT SHRINK COVERING OF THE BLADES. WE BELIEVE THIS CHANGE, ALONG WITH SOME OTHER PROCESS IMPROVEMENTS, WILL ELIMINATE THE ISSUE THAT OUR CUSTOMER EXPERIENCED. WE ARE AWARE OF THIS ISSUE AND HAVE AN ONGOING RECALL THAT INCLUDES THIS LOT NUMBER. WE HAVE INFORMED THIS HOSPITAL REGARDING THIS ISSUE ON FEBRUARY 10, 2017. SALES OFFICE AT (B)(4) HAVE CONFIRMED THAT THIS HOSPITAL HAD NO MORE INVENTORY OF ELVH1113V.