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Patient 1
WE HAVE RECEIVED AND EVALUATED THE COMPLAINT DEVICE. WE WERE ABLE TO CONFIRM THE REPORTED INCIDENT. TAILS OF THE CENTERING HOOP WERE PROTRUDING OUT OF THE SHEATH IN BOTH DEVICES PREVENTING CLOSURE OF THE CENTERING HOOP. OUR REVIEW OF THE LOT HISTORY RECORDS FOR THIS LOT DID NOT FIND ANY DISCREPANCIES EITHER IN THE MANUFACTURING OR PACKAGING PROCESS THAT COULD BE RELATED TO THIS INCIDENT. HOWEVER, WE DID INITIATE A CORRECTIVE ACTION TO INVESTIGATE AND RESOLVE COMPLAINTS RELATED TO SIMILAR ISSUES. WE HAVE IMPLEMENTED A DESIGN CHANGE TO OUR DEVICE THAT INCLUDES A HEAT SHRINK COVERING OF THE BLADES. WE BELIEVE THIS CHANGE, ALONG WITH SOME OTHER PROCESS IMPROVEMENTS, WILL ELIMINATE THE ISSUE THAT OUR CUSTOMER EXPERIENCED. WE ARE AWARE OF THIS ISSUE AND HAVE AN ONGOING RECALL THAT INCLUDES THIS LOT NUMBER. WE HAVE INFORMED THIS HOSPITAL REGARDING THIS ISSUE ON 02/03/2017. THERE WAS NO INJURY TO THE PATIENT AS THE RESULT OF THIS INCIDENT.