N
Patient 1
THE PUMP ARRIVED PARTIALLY ASSEMBLED. THE M5 WASHER WASN'T INCLUDED IN THE RETURN HOWEVER THERE IS EVIDENCE THAT THERE HAD BEEN A WASHER INSTALLED PREVIOUSLY. WHEN OR HOW THE WASHER WAS SEPARATED FROM THE SYSTEM IS UNKNOWN. THE ON -SCENE SUPERVISOR REPORTED THAT THE PUMP HAD BEEN IN USE FOR OVER 30 MINUTES BEFORE THE FAILURE OCCURRED. IT IS EVIDENT THAT THE M5 SCREW WAS ENGAGED IN THE THREADS (FULLY SEATED OR NOT IS UNKNOWN) AND BACKED OUT DURING OPERATION. BRASS SHAVINGS WERE IN THE SCREW THREADS ALONG THE ENTIRE ENGAGEMENT DEPTH INDICATING THAT, AT LEAST AT ONE TIME, THE SCREW WAS FULLY ENGAGED. THE THREADS WERE FAIRLY LOOSE BUT NOT COMPLETELY STRIPPED. THE CLAMSHELL/STEM KEY FEATURE, WHICH ALIGNS THE TWO, SHOWED SIGNS OF DAMAGE AT THE TOP. INFORMATION ON CALIBRATION/MAINTENANCE EVENTS ON THIS DEVICE HAS BEEN REQUESTED AS THE SCREW IN QUESTION IS REMOVED DURING CALIBRATION. THE IFU PROVIDES THE RE-CALIBRATION INSTRUCTIONS FOR THE USER TO RE-ZERO THE FORCE GAUGE. THIS INCLUDES REMOVING THE SUCTION CUP, LOOSENING THE SCREW AND REASSEMBLING THE DEVICE. THERE IS EVIDENCE OF CALIBRATION AS THE ADJUSTMENT SCREW HEAD IS PARTIALLY STRIPPED. THE USER HAS NOT CONFIRMED ANY MAINTENANCE PERFORMED. IN SUMMARY, THE PROBLEM WITH THE DEVICE WAS THE UNINTENTIONAL SEPARATION OF THE STEM/SUCTION CUP ASSEMBLY FROM THE REST OF THE DEVICE DUE TO A PROBLEM DURING OPERATIONAL PERFORMANCE. WITHOUT BEING ABLE TO RE-CREATE THE FAILURE AND/OR FURTHER INFORMATION WE ARE UNABLE TO CONFIRM THE COMPLAINT.