(B)(4). THE INFORMATION RECEIVED FROM (B)(4) IS AS FOLLOWS. - ON APRIL 17, 2017, AND APRIL 20, 2017, (B)(4) CONTACTED THE DENTAL OFFICE BY PHONE AND EMAIL TO REQUEST PATIENT INFORMATION, BUT THE DENTAL OFFICE DID NOT DISCLOSE THE PATIENT INFORMATION. - NO SERVICE HAS BEEN CONDUCTED AT (B)(4) ON THE SUBJECT DEVICE ((B)(4)).
D
Patient 1
ON APRIL 24, 2017, NAKANISHI RECEIVED AN EMAIL FROM A DISTRIBUTOR ((B)(4)) DESCRIBING A PATIENT INJURY. DETAILS ARE AS FOLLOWS. - ON APRIL 13, 2017, (B)(4) WAS MADE AWARE OF AN UNCONFIRMED PATIENT INJURY FROM INFORMATION PROVIDED FROM THE INCOMING SERVICE REPAIR PAPERWORK. - THE EVENT OCCURRED ON (B)(6) 2017. - (B)(4) IMMEDIATELY CONTACTED THE DENTAL OFFICE AND SPOKE WITH THE DENTIST'S ASSISTANT. - THE DENTIST'S ASSISTANT STATED THAT THE NECK OF THE HANDPIECE BECAME EXTREMELY HOT AND BURNED A PATIENT'S LIP. - NO OTHER INFORMATION REGARDING THE PATIENT WAS AVAILABLE AT THIS TIME. - (B)(4) CONTACTED THE DENTAL OFFICE TO OBTAIN MORE INFORMATION , AND THE NSK PATIENT INFORMATION FORM WAS IMMEDIATELY FORWARDED TO THE DENTAL OFFICE TO BE COMPLETED.