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Patient 1
ON APRIL 20, 2017 SSCOR RECEIVED AN EMAIL FROM (B)(6), LOGISTICS OFFICER OF (B)(6) EMS. THE EMAIL INDICATED IN THE PAST WEEK THE DEPARTMENT HAD TWO SSCOR VX-2 (MODEL 2310BV) SUCTION UNITS STOP WORKING DURING PATIENT CARE SITUATIONS. AFTER THE EMAIL WAS RECEIVED SSCOR FOLLOWED UP WITH (B)(6) TO GATHER ADDITIONAL INFORMATION. THE INITIAL INDICATIONS WERE THE DEVICE STOPPED WORKING BECAUSE THE INTERNAL BATTERY IN THE SUCTION DEVICE HAD LOST CAPACITY. SSCOR REQUESTED THE DEPARTMENT CHECK ALL OF THE BATTERIES IN THEIR DEVICES BY CONDUCTING THE BATTERY TEST AS DESCRIBED IN THE INSTRUCTIONS FOR USE FOR THE DEVICES. ADDITIONALLY, SSCOR SENT OUT A TOTAL OF 12 NEW REPLACEMENT BATTERIES FOR ALL THE SSCOR SUCTION UNITS OWNED BY THE DEPARTMENT AS A PRECAUTIONARY MEASURE. ON (B)(6) 2017 THE DEPARTMENT REPORTED THEY FOUND THAT 8 OF THE DEVICES HAD BATTERIES WITH LOW CAPACITY. THEY WERE ABLE TO REPLACE THESE LOW CAPACITY BATTERIES WITH THE REPLACEMENT BATTERIES SSCOR SENT OUT. SSCOR ALSO DISCUSSED THE BATTERY CARE AND MAINTENANCE PROCEDURES AS DESCRIBED IN THE OPERATIONS MANUAL WITH THE DEPARTMENT. THE DEPARTMENT WAS NOT FOLLOWING THE RECOMMENDED BATTERY MAINTENANCE PROCEDURES. AFTER THE DISCUSSION THE DEPARTMENT AGREED TO UPDATE THEIR INTERNAL PROTOCOLS AND FOLLOW THE BATTERY CARE AND MAINTENANCE PROCEDURES AS DESCRIBED IN THE OPERATIONS MANUAL FOR THE DEVICES.