SURROUND? LABORATORY MANAGEMENT SOFTWARE SURROUND V4.1 - 5.0.2

MAUDE Adverse Event Report

MAUDE data represents reports of adverse events involving medical devices. This maude entry was filed from a company representative,user f report with the FDA on 2017-11-15 for SURROUND? LABORATORY MANAGEMENT SOFTWARE SURROUND V4.1 - 5.0.2 manufactured by Haemonetics Corporation Software Solutions.

Event Text Entries

[93130066] Surround test results arrive in an ortho. Dat file from the instrument. This file contains results for multiple tests with each group (or plate) of results separated in the file by header lines that specify the test. The surround ortho summit filter program grabs this file, and then recreates the file with the same ortho. Dat name in order to remove blank lines from the file. It then separates it into batch files based on the header received from the instrument and renames each file with ortho. Dat, with each file containing samples and results for only 1 test. The resulting files are then parsed into the database via run file collector process. Ortho recommended to use a different naming convention for the file to reduce the risk of data being overwritten if two tests are ran at the same time stamp. Further investigation with development and technical services showed that ortho filter was processing the ortho. Dat file, when a batch containing hbc results started coming in. Two files fused together into a single file and hbc header got overwritten. Ortho filter job is configured to run once per minute. (b)(6) informed that the user did not wait 1 min between the transfers as they usually do. This design issue has been addressed and corrected in the latest release of the application, surround version 5. 1.
Patient Sequence No: 1, Text Type: N, H10


[93130068] On (b)(6) 2017, (b)(6) informed haemonetics that a single unit was tested (b)(6) on ortho summit instrument for (b)(6), but received (b)(6) result in surround. Internal investigation determined that surround received a run file with (b)(6) test result from the instrument. There were (b)(4) samples in the batch. Ortho support performed the investigation and informed that hcv0350 plate had (b)(4) units. The remaining 45 units were part of hbc batch, which should have come in a different file. On october 26, 2017, (b)(6) notified that all ortho batches received in the surround file were manually reviewed and only one unit had a discrepant result. The customer has an internal manual process to put all samples on hold as soon as they are tested initially (b)(6). (b)(6) qa will follow internal incident management process to document this issue, but will not be reporting it to fda since the unit did not leave the facility. Haemonetics has determined that this issue is present in surround version 4. 1 through 5. 0. 2. Haemonetics has determined that the primary hazard for this software malfunction is an elevated risk that an unsuitable blood/plasma product is made available for the next step in the manufacturing process. An unsuitable product may have an elevated risk for the patient to receive a transfusion transmissible infection.
Patient Sequence No: 1, Text Type: D, B5


MAUDE Entry Details

Report Number2951268-2017-00003
MDR Report Key7032986
Report SourceCOMPANY REPRESENTATIVE,USER F
Date Received2017-11-15
Date of Report2017-11-15
Date of Event2017-10-19
Date Mfgr Received2017-10-19
Date Added to Maude2017-11-15
Event Key0
Report Source CodeManufacturer report
Manufacturer LinkY
Number of Patients in Event0
Adverse Event Flag3
Product Problem Flag3
Reprocessed and Reused Flag3
Health Professional3
Initial Report to FDA3
Report to FDA3
Event Location3
Manufacturer ContactMR DAVID RAMSAY
Manufacturer Street400 WOOD ROAD
Manufacturer CityBRAINTREE MA 02184
Manufacturer CountryUS
Manufacturer Postal02184
Manufacturer G1HAEMONETICS CORP
Manufacturer Street400 WOOD RD
Manufacturer CityBRAINTREE MA 02184
Manufacturer CountryUS
Manufacturer Postal Code02184
Single Use3
Remedial ActionMA
Previous Use Code3
Event Type3
Type of Report3

Device Details

Brand NameSURROUND? LABORATORY MANAGEMENT SOFTWARE
Generic NameSURROUND? LABORATORY MANAGEMENT SOFTWARE
Product CodeMMH
Date Received2017-11-15
Model NumberSURROUND V4.1 - 5.0.2
OperatorHEALTH PROFESSIONAL
Device AvailabilityN
Device Eval'ed by MfgrY
Device Sequence No1
Device Event Key0
ManufacturerHAEMONETICS CORPORATION SOFTWARE SOLUTIONS
Manufacturer Address4925 ROBERT J. MATTHEWS PARKWA SUITE 100 EL DORADO HILLS CA 95762 US 95762


Patients

Patient NumberTreatmentOutcomeDate
10 2017-11-15

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