ONE CUSTOMER IN USA REPORTED A BROKEN HANDRAIL ON THE ANDAGO V2.0. (HANDRAILS ARE OPTIONAL COMPONENTS). IT OCCURED WHILE SERVICING THE MEDICAL DEVICE, NOT WHILE A THERAPY. NO PATIENT TRAINING ONGOING SO NOBODY (PATIENT, USER AND 3RD PERSONS) WERE INJURED. HOWEVER THE POTENTIAL HARM, COULD OCCUR DURING PATIENT SETUP AND RELEASE, WHICH COULD LEAD TO A SERIOUS INJURY. (SAFETY RELATED). AS THIS CASE IS RELATED TO PATIENT SAFETY, HOCOMA DECIDED TO INITIATE A MDR IN THE US. WE HAVE IDENTIFIED 19 (NINETEEN) ANDAGO V2.0 PRODUCTS IN USA.