[101487559]
Patient called to report a product problem with her tudorza pressair inhaler. Patient stated that on (b)(6) 2017, the counting window that starts at 60 locked her out at 40 and failed to properly dispense the medication. Patient said she went to the pharmacy and the pharmacist called an (b)(4) rep and had them speak with the patient. Patient stated on (b)(6) 2017, she again had the same issue and again spoke with an (b)(6) rep who asked her if the device had been dropped or damaged, and told the patient not to tap the device with hands. Patient stated on (b)(6) 2017, she called the stride program to report that again the device is not dispensing the medication and is locking her out at 40 and 50. Patient said on (b)(6) 2018, once again the device locked her out and did not properly dispense her medication. The patient is concerned about the potential effects this could have on other people who depend on the medication.
Patient Sequence No: 1, Text Type: D, B5