[102096792]
On 2/7/2018 it was reported to midmark by a service technician that an z-ray unit (preva, 76" reach, serial (b)(4)) separated from the wall in which it was secured. There were no injuries or contact with any persons as reported by the complainant. No other patient information has been disclosed. The unit mounting was visually inspected at the user facility and photographs were provided to midmark. There is evidence of wood splitting in the photographs provided. Per the questionnaire completed by technical support while on the initial call with the service technician, no installation manual was used for this installation. The preva unit (dom (b)(6) 2007) was mounted to the wall through drywall using a single stud mount. Per the questionnaire, the top lag bolt split the stud and came loose (unbroken) from the wall while the bottom lag bolt remained secured in the stud. The wall fasteners were not centered in the wall stud. No other surfaces at the location were damaged aside from the unit itself. Multiple attempts to contact the initial reporter went unanswered. Midmark technical support made attempts to contact the initial reporter on 2/7/2018, 2/19/2018, and 2/26/2018 with no response. On 3/6/2018, technical support contacted the customer directly to inquire as to the status of the unit. The customer informed midmark at that time that the unit has not yet been remounted at their location. No further information is available at this time.
Patient Sequence No: 1, Text Type: D, B5