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Patient 1
PATIENT INFORMATION NOT AVAILABLE FOR REPORTING. DEVICE IS AN INSTRUMENT AND IS NOT IMPLANTED/EXPLANTED. DHR REVIEW WAS COMPLETED. PART NUMBER: 388.50. SYNTHES LOT NUMBER: 6946399. SUPPLIER LOT NUMBER: N/A. RELEASE TO WAREHOUSE DATE: 24-JUL-2012. EXPIRATION DATE: N/A. MANUFACTURED BY (B)(4). NCR WAS GENERATED DURING PRODUCTION FOR 3 OF 13 PARTS MISSING CERTS. PAPERWORK WAS REWORKED AND ALL PASSED INSPECTION. THIS NON-CONFORMANCE IS NOT RELEVANT TO THE COMPLAINT CONDITION SINCE IT IS NOT RELATED TO COMPLAINT CONDITION OF THE DEVICE NOT HOLDING WHILE THE INSTRUMENT WAS DEPRESSED, A CRACK IN THE SPRING OF THE DEVICE, AND ROD BENDER WITH BEND RADIUS ADJUSTMENT DEVICE WAS NOT WORKING PROPERLY AND MIGHT BE MISSING A SPRING. REVIEW OF THE DEVICE HISTORY RECORD SHOWED THAT THERE WERE NO ISSUES DURING THE MANUFACTURE OF THIS PRODUCT, AND ANY SUBCOMPONENTS, WHICH WOULD CONTRIBUTE TO THIS COMPLAINT CONDITION. SERVICE & REPAIR CONDUCTED AN INVESTIGATION OF THE RETURNED DEVICE. SERVICE & REPAIR EVALUATION: THE CUSTOMER REPORTED THE PLIERS WERE NOT HOLDING, AND THE SPRING WAS CRACKED. THE REPAIR TECHNICIAN REPORTED THE SPRING WAS BROKEN, AND THE PLIERS WERE TOO TIGHT. LEAF/SPRING BROKEN IS THE REASON FOR REPAIR. THE CAUSE OF THE ISSUE IS UNKNOWN. THE FOLLOWING PARTS WERE REPLACED: RATCHET, SPRING (SET). THE ITEM WAS REPAIRED PER THE INSPECTION SHEET, PASSED SYNTHES FINAL INSPECTION ON 10-MAY-2018 AND WILL BE RETURNED TO THE CUSTOMER UPON COMPLETION OF THE SERVICE AND REPAIR PROCESS. ATTACHED SERVICE RECORD ROUTER COMPLETED THROUGH OPERATION 30. FINALIZED SERVICE RECORD WILL BE ARCHIVED IN DOCUSPHERE DOCUMENT MANAGEMENT SYSTEM. THE EVALUATION WAS CONFIRMED. THE DEVICE WAS DEEMED SERVICEABLE AND RETURNED TO THE CUSTOMER, NO DESIGN OR MANUFACTURING ISSUES WERE IDENTIFIED THEREFORE IT HAS BEEN DETERMINED THAT NO CORRECTIVE AND/OR PREVENTATIVE ACTION IS PROPOSED. DEVICE WAS USED FOR TREATMENT, NOT DIAGNOSIS. IF INFORMATION IS OBTAINED THAT WAS NOT AVAILABLE FOR THE INITIAL MEDWATCH, A FOLLOW-UP MEDWATCH WILL BE FILED AS APPROPRIATE.