[113396231]
On (b)(6) 2018, the lay user/patient contacted lifescan (lfs) (b)(4) alleging that their onetouch select simple meter read inaccurately high compared to their feelings and/or normal results. The complaint was classified based on the customer service representative (csr) documentation. The patient stated that the alleged product issue occurred on an unspecified date about one week prior to the alert date of (b)(6) 2018. At this time, the patient obtained blood glucose results of? 5-6 mmol/l (? Fbs? ) and? 10-11 mmol/l? (? Rbs? ). Meter to feelings/normal results comparisons do not meet the criteria necessary for lfs to determine the possibility of inaccuracy. The patient manages their diabetes with sc actrapid insulin? 12 units before breakfast, 16 units before lunch and 14 units before dinner? As well as with sc insulatard? 18 units before bed. The patient did not make any changes to their usual diabetes management regimen at the time the alleged product issue occurred. The patient stated that 2 hours after dinner, about a week ago, they developed the symptoms of? Hand tremors and too weak and tired to move?. As a result of these symptoms the patient self-treated with food and drink. Subsequently, the patient also visited the hospital where they were admitted for observation. The patient had the same symptoms on (b)(6) while in hospital and while using the hospitals accu-check meter. Blood glucose results of? 5. 2-3. 8 mmol/l? And? 6. 8-3. 7 mmol/l? Were obtained on these days on this meter respectively. At the time of troubleshooting, the csr noted that the reporter was unable to walk through a control solution test. The unit of measure was set correctly. This complaint is being reported because the patient reportedly developed signs/symptoms suggestive of a serious injury adverse event while using the product. Although the patient? S symptoms occurred prior them obtaining the alleged inaccurately high results, the alleged meter issue could not be ruled out as a cause or contributor to the event.
Patient Sequence No: 1, Text Type: D, B5