ROHO, INC. WAS NOTIFIED OF THE ALLEGED INJURY BY THE CUSTOMER'S LEGAL COUNSEL AND IS UNABLE TO CONTACT THE CUSTOMER FOR ADDITIONAL INFORMATION. THE SPECIFIC MODEL OF THE DEVICE, SERIAL NUMBER, AND MANUFACTURING DATE ARE UNKNOWN. THEREFORE, WE ARE UNABLE TO REVIEW MANUFACTURING RECORDS FOR THE PRODUCT. THE DEVICE HAS NOT BEEN RETURNED SO WE CANNOT PERFORM AN INVESTIGATION ON THE DEVICE ITSELF. WE'VE REVIEWED OUR EXISTING COMPLAINTS AND FOUND NO OTHER SIMILAR COMPLAINTS ON FILE. IF WE RECEIVE ADDITIONAL INFORMATION, WE WILL SEND A FOLLOW-UP REPORT. THE CUSTOMER CLAIMED THERE WAS AN INJURY. HOWEVER, WE ARE NOT ABLE TO ACCESS MEDICAL RECORDS TO CONFIRM.
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Patient 1
CUSTOMER CLAIMS THAT THE INFLATION VALVE ON A ROHO PRODUCT PUNCTURED HIM LEADING TO AN INJURY AND BONE INFECTION THAT REQUIRED TWO SURGERIES.