(B)(4). THE DEVICE INVOLVED HAS NOT BEEN RECEIVED BY THE MANUFACTURER FOR EVALUATION AT THE TIME OF THIS REPORT. THE DEVICE HISTORY RECORD (DHR) HAS BEEN REVIEWED AND NO ISSUES OR DISCREPANCIES WERE FOUND WHICH COULD POTENTIALLY BE RELATED TO THIS COMPLAINT. THE DHR SHOWS THAT THE PRODUCT WAS ASSEMBLED AND INSPECTED ACCORDING TO OUR SPECIFICATIONS. CUSTOMER COMPLAINT CANNOT BE CONFIRMED BASED ONLY ON THE INFORMATION PROVIDED. TO PERFORM A PROPER AND THOROUGH INVESTIGATION, TO CONFIRM THE COMPLAINT AND DETERMINE A ROOT CAUSE, IT IS NECESSARY TO EVALUATE THE SAMPLE INVOLVED. IF THE SAMPLE BECOMES AVAILABLE THIS REPORT WILL BE UPDATED WITH THE EVALUATION RESULTS.
D
Patient 1
CUSTOMER COMPLAINT ALLEGES "THE OXYGEN TUBE AND THE ADAPTOR WAS EASILY DISCONNECTED BEFORE USE. THEREFORE, A NEW PACKAGE WAS USED INSTEAD." ALLEGED ISSUE REPORTED AS OCCURRED PRIOR TO PATIENT USE. NO PATIENT INVOLVEMENT WAS REPORTED.