(B)(4). THE DEVICE INVOLVED HAS NOT BEEN RECEIVED BY THE MANUFACTURER FOR EVALUATION AT THE TIME OF THIS REPORT. THE DEVICE HISTORY RECORD OF BATCH NUMBER REPORTED HAS BEEN REVIEWED AND NO ISSUES OR DISCREPANCIES WERE FOUND WHICH COULD POTENTIALLY BE RELATED TO THIS COMPLAINT. CUSTOMER COMPLAINT CANNOT BE CONFIRMED BASED ONLY ON THE INFORMATION PROVIDED. TO PERFORM A PROPER AND THOROUGH INVESTIGATION, IT IS NECESSARY TO EVALUATE THE SAMPLE INVOLVED. ALTHOUGH THIS COMPLAINT COULD NOT BE CONFIRMED, BASED ON TRENDING SIMILAR CUSTOMER COMPLAINTS FOR THIS DEVICE, A CAPA REQUEST HAS BEEN INITIATED TO FURTHER INVESTIGATE THIS ISSUE. IF THE SAMPLE BECOMES AVAILABLE THIS REPORT WILL BE UPDATED WITH THE EVALUATION RESULTS.
D
Patient 1
CUSTOMER COMPLAINT ALLEGES "THE OXYGEN TUBE AND THE ADAPTOR WAS EASILY DISCONNECTED. THEREFORE, A NEW PACKAGE WAS USED INSTEAD." NO PATIENT INJURY WAS REPORTED. PATIENT CONDITION REPORTED AS FINE.