[139344178]
While the dentist was conducting tooth fillings and crown preparations, a handpiece started heating up and burned two patients' cheek as soon as friction was applied to the tooth. One of the patient was prescribed with pain medication and required a follow-up with the dentist. This issue occurred with the use of three (3) handpieces. Both patients received a burn which was localized inside of the cheek where the handpiece made contact with oral tissue. The customer returned all three (3) handpieces associated with this event. However, he did not specify which of the handpiece(s) caused the localized burns. Therefore, we've list all three (3) serial numbers in question. According to the customer, the handpieces sent back caused a lot of heat when the head chuck has pressure placed on it. This was observed by the dentist through applying pressure on the head chuck as well as in the patients' mouth while working on the teeth on the buccal side against the cheek. In other words, the dentist indicated that the handpieces were pressed against the patients' cheeks during dental operations, which attributed to the localized burns. The ifu (instruction for use), included with this product, has two cautionary statements regarding the risk of burning patient's cheek; therefore, this event may be attributed to user error.
Patient Sequence No: 1, Text Type: D, B5