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Patient 1
THE ALLEGED BROKEN 00230A IS NOT EXPECTED TO BE RETURNED FOR EVALUATION OR REVIEW AND NO PHOTOGRAPHIC EVIDENCE WAS SUPPLIED. THIS COMPLAINT OF BROKEN DEVICE IS UNABLE TO BE VERIFIED AND A ROOT CAUSE CANNOT BE DETERMINED. THE MANUFACTURING DOCUMENTS FROM THE DEVICE HISTORY RECORD HAVE BEEN REVIEWED WITH SPECIAL ATTENTION TO THE MANUFACTURING AND INSPECTION OF THE PRODUCT. THE PRODUCT RELEASED FOR DISTRIBUTION WAS FOUND TO HAVE MET ALL SPECIFICATIONS PRIOR TO SHIPMENT. THERE HAVE BEEN TWO COMPLAINTS FOR THIS LOT NUMBER AND FAILURE MODE WITHIN THE PAST TWO YEARS; HOWEVER, NONE OF THESE COMPLAINTS HAVE BEEN CONFIRMED. A TWO-YEAR REVIEW OF COMPLAINT HISTORY REVEALED THERE HAS BEEN A TOTAL OF 12 COMPLAINTS, REGARDING (B)(4) DEVICES, FOR THIS DEVICE FAMILY AND FAILURE MODE. DURING THIS SAME TIME FRAME (B)(4) DEVICES HAVE BEEN MANUFACTURED AND SHIPPED WORLDWIDE. SHOULD ALL THE COMPLAINT DEVICES HAVE BEEN FOUND CONFIRMED FOR THIS REPORTED FAILURE, THE RATE OF FAILURE WOULD BE (B)(4). PER THE INSTRUCTIONS FOR USE, THE USER IS ADVISED THE FOLLOWING: CONTRAINDICATIONS: THIS DEVICE IS NOT INTENDED TO BE USED FOR SEVERING TISSUE OR POLYPS AND IS NOT INTENDED TO BE CONNECTED TO AN ELECTROSURGICAL DEVICE TO PROVIDE CAUTERY. THIS DEVICE IS NOT MRI COMPATIBLE. WARNING: THIS DEVICE IS NOT RECOMMENDED FOR THE CAPTURE OF SHARP OBJECTS. WHEN CAPTURING FOREIGN BODIES AND POLYPS, BE SURE TO AVOID CAPTURING MUCOSA OR ANATOMY NOT INTENDED FOR RETRIEVAL. WHEN RETRIEVING OBJECTS THROUGH THE ESOPHAGUS, BE SURE TO KEEP GENTLE TENSION ON THE DEVICE HANDLE TO AVOID DISLODGEMENT, LOSS OF OBJECT AND/OR ASPIRATION INTO THE TRACHEA. THIS ISSUE WILL CONTINUE TO BE MONITORED THROUGH THE COMPLAINT SYSTEM TO ASSURE PATIENT SAFETY.