CUSTOMER CONFIRMED THAT THE COMPONENT IS BROKEN DUE TO THE DEVICE STUCK WITH THE STORAGE ROOM DOOR FRAME WHILE BEING MOVED IN TO STORAGE ROOM. A REPLACEMENT COMPONENT IS SENT TO THE CUSTOMER. THIS IS AN ISOLATED INCIDENT. AND THERE WAS NO SAFETY HAZARD TO THE PATIENT OR USER.
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Patient 1
CART WAS BEING MOVED INTO A STORAGE ROOM BUT HEIGHT OF DOOR FRAME WAS TOO LOW AND VIDEO EXTENSIONS HAD STRUCK THE DOOR FRAME CAUSING THE SLEEVE TO BREAK. NOBODY WAS INJURED.