CUSTOMER REPORTS THE SOFTCLIX LANCET WILL NOT PRICK HER FINGER. NO ACCIDENTAL NEEDLE STICK OCCURRED. THE CUSTOMER DID NOT PROVIDE THE LOCATION WHERE THE MALFUNCTION OCCURRED. NO ADVERSE EVENT REPORTED. UPON EVALUATION BY THE MANUFACTURER, IT WAS CONFIRMED THAT THE LANCET WILL NOT RETRACT. REQUESTED RETURN OF SUSPECT DEVICE AND REPLACEMENT WAS SENT. SOFTFLIX LANCET LOT NUMBER WIS028.