(B)(4). REPORT SOURCE: (B)(6). CUSTOMER HAS INDICATED THAT THE PRODUCT IS IN PROCESS OF BEING RETURNED TO ZIMMER BIOMET FOR INVESTIGATION. ONCE THE INVESTIGATION HAS BEEN COMPLETED, A FOLLOW-UP MDR WILL BE SUBMITTED. PRODUCT NOT RETURNED.
D
Patient 1
IT WAS REPORTED BY THE SALES REPRESENTATIVE THAT THE CUSTOMER RECEIVED A NEW PRODUCT BUT THE CABLE CUTTER DOES NOT CUT THE CABLE PROPERLY. CUTTING SURFACES ARE NOT SHARP ENOUGH. THE CUTTER WAS TESTED IMMEDIATELY AT THE RECEPTION AFTER OPENING FROM THE PACKAGE. NO ADVERSE EVENTS HAVE BEEN REPORTED AS A RESULT OF THE MALFUNCTION.