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Patient 1
THE DEVICE WAS RETURNED FOR EVALUATION. THE ORIGINAL EQUIPMENT MANUFACTURER (OEM) CONDUCTED AN INVESTIGATION FOR THE REPORTED DEVICE PACKAGING ISSUE. A VISUAL INSPECTION NOTED THE PACKAGE WAS COMPLETELY SEALED AND A SINGLE HAIR STRAND WAS FOUND INSIDE THE PACKAGING. IN ADDITION, THE ORIGINAL EQUIPMENT MANUFACTURER (OEM) REVIEWED THE DEVICE HISTORY RECORDS (DHR) FOR THE SUBJECT DEVICE AND LOT NUMBER AND NO QUALITY ISSUES WERE NOTED DURING THE MANUFACTURING PROCESS. THE OEM ALSO REVIEWED THE PHOTO IMAGES OF THE RECEIVED PRODUCT AND DETERMINED THAT THE ROOT CAUSE OF THE REPORTED EVENT IS LIKELY DUE TO EMPLOYEES EXITING AND ENTERING THE GOWNING ROOM AT THE SAME TIME, RESULTING IN A HAIR FALLING OFF AN EMPLOYEE?S GOWN. THE OEM REPORTED THE GOWNING PROCEDURE WILL BE REVISED TO IMPLEMENT TURNING INSIDE OUT THE GOWN PRIOR TO PLACING IT ON THE HANGER WHEN LEAVING THE CLEAN ROOM, IN ORDER TO ELIMINATED THE POSSIBILITIES OF HAIR FALLING ONTO THE PRODUCT. IN ADDITION, RETRAIN ALL PERSONAL OF THE CLEAN ROOM REGARDING CLEANING/SANITIZATION, AND REVISING WORK INSTRUCTIONS TO INCLUDE IMPLEMENTATION OF AIR GUN TO PROPERLY CLEAN THE HOSE OF CONTAMINATION.