THIS COMPLAINT IS BEING FILED IN AN ABUNDANCE OF CAUTION. THE DEALER ADVISED THE END-USER IS BED BOUND AND IS CURRENTLY STILL USING MATTRESS IN A PRIVATE HOME. TECHNICIANS TESTED THE MATTRESS AND NO LEAKS WERE FOUND. BASED ON THE LIMITED INFORMATION PROVIDED, A DEVICE MALFUNCTION CANNOT BE CONFIRMED. THE COMPLAINT COULD NOT BE VERIFIED, AND THE UNDERLYING CAUSE COULD NOT BE DETERMINED. SHOULD ADDITIONAL INFORMATION BECOME AVAILABLE, A SUPPLEMENTAL RECORD WILL BE FILED.
D
Patient 1
THE END-USERS WIFE CALLED AND ADVISED THAT HER HUSBAND HAS BED SORES ON HIS BACKSIDE DUE TO THE MA65 MATTRESS NOT WORKING PROPERLY. THE DEALER ADVISED THAT THE END-USER IS RECEIVING WOUND CARE OF CLEANING, DEBRIDEMENT, IRRIGATION, AND LIDOCAINE FOR PAIN.