ZIMMER BIOMET COMPLAINT (B)(4). DATE OF EVENT: THE EVENT OCCURRED SOMETIME IN (B)(6) 2019. THE CUSTOMER HAS INDICATED THAT THE PRODUCT IS IN THE PROCESS OF BEING RETURNED TO ZIMMER BIOMET FOR INVESTIGATION. ONCE THE INVESTIGATION HAS BEEN COMPLETED, A FOLLOW-UP MDR WILL BE SUBMITTED. THE DEVICE HAS NOT BEEN RETURNED.
D
Patient 1
IT WAS REPORTED THAT THE PATIENT WAS EXPERIENCING PAIN FROM USING THE ORTHOPAK ASSEMBLY. THE PATIENT STATED THAT THE PAIN WAS VERY RARE IN THE BEGINNING BUT NOW THE PAIN COMES MORE OFTEN. IT IS A STABBING PAIN/ACHE. THE PATIENT DOES NOT BELIEVE THAT IT IS FROM THE ORTHOPAK ASSEMBLY BUT RATHER FROM THE COLD. THE PATIENT DID REACH OUT TO HER DOCTOR AND RECEIVED A SIGNED SCRIPT FOR THE PATIENT TO SWITCH TO A DIFFERENT DEVICE FOR TREATMENT. NO ADDITIONAL PATIENT CONSEQUENCES HAVE BEEN REPORTED.