[179447945]
I started using smile direct's aligners in (b)(6) 2017. I was so excited to get started as i had always had crocked teeth but never could afford braces. Luckily, smile direct club, sdc, opened an office in my town, (b)(6), so i did not have to do impressions via mail. I had not been to the dentist in a while and had significant work previously done including crowns and caps. During my initial scan i mentioned that and you could easily see this on the scan. The tech didn't seem to think there would be any concerns. My treatment plan was relatively aggressive, i wore 2 aligners for 1 week each and then the next aligner in the series for 2 weeks. I complete my treatment in 6 months. Four months after my treatment was completed i began having pain in my jaw. One afternoon a tooth fell out forcing me to go to the dentist. While there i was surprised to learn that most of the work i had previously done had loosened and needed to be redone. This was now with (b)(6) worth of add'l work that i now needed. In the end, it was the recommendation of my dentist to get implants at (b)(6). When i reached out to sdc for a refund i was informed i was outside of their refund period, but they would review my case if i provided them with my dental records prior to treatment. They did not require dental records to start my treatment nor did they ask detailed questions about my prior dental health. Additionally, why would i spend (b)(6) on aligners to turn around and pay (b)(6) for implants? I believe i was either not a good candidate for their club or their negligence resulted in me losing my teeth. Sdc needs to be regulated and should require a dentist to oversee a pt while undergoing treatment. Fda safety report id# (b)(4).
Patient Sequence No: 1, Text Type: D, B5