CUSTOMER CONTACTED SAALT ON (B)(6) 2020 TO NOTIFY SAALT THAT SHE WENT TO THE DOCTOR TO HAVE HER CUP REMOVED. SHE ATTEMPTED TO REMOVE HER CUP AFTER 6 HOURS OF WEAR, AND THEN CHOSE TO SEEK MEDICAL CARE AFTER HAVING THE CUP INSERTED FOR 36 HOURS. SAALT RESPONDED AND PROVIDED REMOVAL TECHNIQUES AND A REPLACEMENT CUP.