[181628977]
Caller stated on (b)(6) 2020 while in (b)(6), the chair moved backwards on its own and did stop until it collided into the wall. An error message appeared "2f01". Caller reported incident to the mfr and national seating and mobility who did not evaluate the device due to scheduling issues. On (b)(6) 2020 the chair and the screen failed to operate. The caller informed the mfr who sent out an evaluator on (b)(6) named (b)(6). The master module used to control the chair and the screen was malfunctioning, however, the evaluator did not file the repair order through the warranty process which documents the incident for the mfr records. Additionally, caller is concerned the evaluation did not send the malfunctioning part to the mfr as advised by (b)(6) due to the evaluator repeatedly asking if he can throw the device away. Caller found during her research that permobil had prior issues with other device models malfunctioning and causing user injuries.
Patient Sequence No: 1, Text Type: D, B5