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Patient 1
THE ALLEGED BROKEN 00230A IS NOT EXPECTED TO BE RETURNED FOR EVALUATION AND REVIEW. THIS COMPLAINT OF BROKEN DEVICE IS UNABLE TO BE VERIFIED AND A ROOT CAUSE CANNOT BE DETERMINED. THE MANUFACTURING DOCUMENTS FROM THE DEVICE HISTORY RECORD HAVE BEEN REVIEWED WITH SPECIAL ATTENTION TO THE MANUFACTURING AND INSPECTION OF THE PRODUCT. THE PRODUCT RELEASED FOR DISTRIBUTION WAS FOUND TO HAVE MET ALL SPECIFICATIONS PRIOR TO SHIPMENT. THERE HAS BEEN TWO COMPLAINTS FOR THIS LOT NUMBER AND FAILURE MODE WITHIN THE PAST TWO YEARS. A TWO-YEAR REVIEW OF COMPLAINT HISTORY REVEALED THERE HAS BEEN A TOTAL OF 5 COMPLAINTS, REGARDING 6 DEVICES, FOR THIS DEVICE FAMILY AND FAILURE MODE. DURING THIS SAME TIME FRAME 53,885 DEVICES HAVE BEEN MANUFACTURED AND SHIPPED WORLDWIDE. SHOULD ALL THE COMPLAINT DEVICES HAVE BEEN FOUND CONFIRMED FOR THIS REPORTED FAILURE, THE RATE OF FAILURE WOULD BE 0.0001. PER THE INSTRUCTIONS FOR USE, THE USER IS ADVISED THE FOLLOWING: WARNINGS: DO NOT USE THIS DEVICE IF THERE IS ANY DETECTABLE HANDLING OR SHIPPING DAMAGE. INSTRUCTIONS FOR USE: INSPECT THE PEEL-POUCH FOR ANY DAMAGE THAT MAY HAVE OCCURRED DURING TRANSIT OR HANDLING. IF DAMAGED, DO NOT USE. REMOVE THE NAKAO SPIDER-NET RETRIEVAL DEVICE FROM THE PEEL-POUCH AND INSPECT FOR KINKS, FRAYING WIRE, TORN NET OR ANY OTHER DAMAGE THAT MAY HAVE OCCURRED DURING TRANSIT. DO NOT USE IF THERE IS EVIDENCE OF DAMAGE. THIS ISSUE WILL CONTINUE TO BE MONITORED THROUGH THE COMPLAINT SYSTEM TO ASSURE PATIENT SAFETY.