[183470941]
I received my aligners from smile direct club around (b)(6) 2019, as i was hoping to straighten my teeth before my wedding day. My first set of aligners were tight as to be expected, but my mouth broke out into terrible cold sores. I couldn't eat or sleep but i continued to wear all day and night. I want to put in my second set of aligners for week 2 and they did not fit. When bringing this to customer service. I could not get anyone to consistently talk to. I was passed from person to person until finally someone told me to switch over to my week 3 aligners. I asked how on earth week 3 would fit me when week 2 did not but i was dismissed. I did as i was told, of course those aligners did not fit, and when going back to customer service i got passed around with no resolution. I finally walked into a physical store with my box of product and told them to get me on the phone with someone who could help me and just give me a refund, as i figured out the product was complete hoax. It took weeks to get everything resolved, and it wasn't until i threatened blowing up their social media and going to bbb that my refund got processed. Thankfully i got out before i had any long term damage done, but my brother inlaw is an orthodontist and has said how many new pts he has received with irreversible damage. I am now two months away from my wedding with crooked button teeth because i was so fooled by this fraud company. Fda safety report id# (b)(4).
Patient Sequence No: 1, Text Type: D, B5