[185024097]
Endoscopy placed a bravo ph capsule in a patient. The capsule calibrated normally and paired with endoscopy's monitor. However, when endoscopy tried to set the monitor to start recording it would no longer pair with the capsule. Endoscopy called customer support who had them test some different settings. It was determined that the capsule was not working. The physician spoke to the patient and explained the situation. Due to the risks of trying to remove the capsule that was placed, the patient did not want to attempt to have another one placed. The patient was going to follow up with the physician in his office, to see if this is necessary for her care and treatment, before the patient has another capsule placed. This is not the first time this has happened. List of issues endoscopy has had recently with some bravo ph capsules. Event1: device would not pair after capsule placed. Patient left. Lot # 47325q. Event2: when monitor was returned, it had 15 hours of unusable data that would not upload. Lot # 47765q. Event3: 53 hours of unusable data, that would not upload. Patient was rescheduled for next week. Lot # 47765q. Event4: 18 hours of unusable data, that would not upload. Lot # 47765q. Event5: device would not pair after capsule place. Lot # 48063q.
Patient Sequence No: 1, Text Type: D, B5