[185085047]
3rd degrees burned [burns third degree]. Case narrative: this is a spontaneous report from a contactable consumer. A female patient of an unspecified age started to receive thermacare heatwrap (thermacare lower back & hip), unknown device lot number and expiry date, from an unspecified date for an unspecified indication. The patient medical history and concomitant medications were not reported. The patient stated she put in a complaint last year in 2019 and she threw the stuff away. She stated she had 3rd degrees burned by the thermacare back pain therapy heatwraps, clarifying that this initially happened in (b)(6) 2019. She stated that she always used the product but now she did not because she was scared. The patient stated that she no longer had the product. She threw it away so she cannot send it back. The action taken in response to the event for the product was unknown. The event outcome was unknown. Additional information has been requested and will be provided as it becomes available. Comment: based on the information provided, the event burns third degree as described are considered serious bodily injury potentially requiring medical intervention to prevent permanent damage or impairment of body structure. The events are medically assessed as associated with the use of the device.
Patient Sequence No: 1, Text Type: D, B5