If information is provided in the future, a supplemental report will be issued.
Patient Sequence No: 1, Text Type: N, H10
Information was received from a consumer regarding a patient with an implantable neurostimulator (ins). It was reported that the patient? S ins was not working at all, which was clarified further to mean the ins was not providing them relief. The patient stated that the ins was not stopping the spasms and the ins was shocking them like crazy. The patient noted trying group a, b and c that they had available. The patient stated that the last time they charged the ins and stopped using the ins was this month, (b)(6) 2020. The patient was calling in for assistance with accessing mri mode. Patient services began walking the patient through accessing mri mode when the patient saw the? No device found? Error message on the controller. Patient services stated that the ins battery was dead and they hadn? T charged the ins. Patient services had the patient connect the recharger to the controller and start an ins charging session. The patient confirmed seeing recharging with excellent recharge quality. Patient services reviewed that the ins must be charged to at least 30 percent in order the ins to be turned on and access mri mode. The patient would call back once the ins was charged enough to be walked through accessing mri mode. The event occurred in (b)(6) 2020. No further complications were reported/anticipated.
Patient Sequence No: 1, Text Type: D, B5