MAUDE MDR 9908801

MDR report key
9908801
Report number
2182208-2020-00638
Event key
0
Event type
3
Date of event
2020-03-19
Date received
2020-03-31
Adverse event
3
Product problem
3
Patients in event
0
Reporter occupation
3
Health professional
3
Initial report to FDA
3
Event location
3

Manufacturer Contact#

Contact
PAULA BIXBY
Address
8200 CORAL SEA ST NE MOUNDS VIEW MN 55112 US
Phone
763-763-7635
Report source
M
Manufacturer link flag
Y

Devices#

Seq, Brand, Generic table
SeqBrandGenericManufacturerProduct codeModelCatalogLotPMA510(k)ImplantEvaluatedAvailability
1CARELINK PROGRAMMERPROGRAMMER, PACEMAKERMEDTRONIC, INC.KRG20902090* N

Patients#

Sequence, Received, Treatment table
SequenceReceivedTreatmentOutcome
12020-03-310

Event Narratives#

N

Patient 1

IF INFORMATION IS PROVIDED IN THE FUTURE, A SUPPLEMENTAL REPORT WILL BE ISSUED.

D

Patient 1

IT WAS REPORTED THAT THE PROGRAMMER HAD A PROBLEM WITH STYLUS CALIBRATION, BEING AN INCH OFF. IT WAS RECOMMENDED THAT THE DEVICE BE RETURNED FOR SERVICE AND TO TRY A DIFFERENT STYLUS. THE DEVICE IS TO BE RETURNED FOR SERVICE. THERE WAS NO PATIENT COMPLICATIONS ASSOCIATED WITH THIS EVENT.

N

Patient 1

ANALYSIS WAS ABLE TO CONFIRM THE CUSTOMERS REPORTED STYLUS CALIBRATION ISSUE. THE "XY/OVERLAY CABLE" WAS RESEATED AND THE STYLUS WAS CALIBRATED. BROKEN TABS ON THE POWER CORD BAY DOOR WERE NOTED. THE POWER CORD BAY WAS REPLACED. THE BROKEN LEFT KEYBOARD HINGE WAS FOUND TO BE BROKEN AND WAS REPLACED. HARD DRIVE WAS RECONFIGURED, RELOADED AND UPDATED WITH THE APPROPRIATE SOFTWARE. THE PROGRAMMER PASSED ALL FINAL FUNCTION AND SYSTEM TESTS. IF INFORMATION IS PROVIDED IN THE FUTURE, A SUPPLEMENTAL REPORT WILL BE ISSUED.

D

Patient 1

IT WAS FURTHER REPORTED THAT THE STYLUS DID NOT WORK IN THE BOTTOM RIGHT OF THE SCREEN. THE DEVICE WAS RETURNED FOR SERVICE. IT HAS BEEN FURTHER REPORTED THAT THERE WAS NO PATIENT INVOLVEMENT.