CURRENTLY IT IS UNKNOWN WHETHER OR NOT THE DEVICE MAY HAVE CAUSED OR CONTRIBUTED TO THE EVENT AS NO PRODUCT HAS BEEN RETURNED. NO CONCLUSION CAN BE DRAWN AT THIS TIME. WE THEREFORE CONSIDER THIS REPORT COMPLETE TO THE BEST OF OUR KNOWLEDGE.
D
Patient 1
THE CUSTOMER REPORTED VIA PHONE CALL THAT THE INSULIN PUMP DISPLAY WAS BLANK. CUSTOMER BLOOD GLUCOSE AT THE TIME OF INCIDENT WAS UNKNOWN. TROUBLESHOOTING WAS PERFORMED. CUSTOMER STATED THE BATTER CAP IS DAMAGED. THE CUSTOMER WILL BUY NEW BATTERY AND TRY TO TROUBLESHOOT THE PUMP. THE INSULIN PUMP WILL NOT BE RETURNED FOR ANALYSIS.