CURRENTLY IT IS UNKNOWN WHETHER OR NOT THE DEVICE MAY HAVE CAUSED OR CONTRIBUTED TO THE EVENT AS NO PRODUCT HAS BEEN RETURNED. THE DEVICE WILL BE RETURNED FOR ANALYSIS AND FURTHER INFORMATION WILL FOLLOW ONCE THE ANALYSIS HAS BEEN COMPLETED. NO CONCLUSION CAN BE DRAWN AT THIS TIME.
D
Patient 1
THE CUSTOMER REPORTED VIA PHONE CALL THAT THEIR INSULIN PUMP ALARMED UNEXPECTED RESTART. CUSTOMER DID NOT RECALL BLOOD GLUCOSE AT THE TIME OF INCIDENT. TROUBLESHOOTING FOR THE ALARM WAS PARTIALLY PERFORMED. THE CUSTOMER SAID THE ALARM REOCCURRED AFTER CHANGING BATTERY IN THE INSULIN PUMP. THE INSULIN PUMP WILL BE RETURNING FOR ANALYSIS.