CURRENTLY IT IS UNKNOWN WHETHER OR NOT THE DEVICE MAY HAVE CAUSED OR CONTRIBUTED TO THE EVENT AS NO PRODUCT HAS BEEN RETURNED. THE DEVICE WILL BE RETURNED FOR ANALYSIS AND FURTHER INFORMATION WILL FOLLOW ONCE THE ANALYSIS HAS BEEN COMPLETED. NO CONCLUSION CAN BE DRAWN AT THIS TIME.
D
Patient 1
CUSTOMER REPORTED VIA PHONE CALL THAT THEY GOT CRITICAL PUMP ERROR. CUSTOMER BLOOD GLUCOSE READING WAS 350 MG/DL. TROUBLESHOOT WAS PERFORMED. INSULIN PUMP WILL BE RETURNING FOR ANALYSIS.