CURRENTLY IT IS UNKNOWN WHETHER OR NOT THE DEVICE MAY HAVE CAUSED OR CONTRIBUTED TO THE EVENT AS NO PRODUCT HAS BEEN RETURNED. THE DEVICE WILL BE RETURNED FOR ANALYSIS AND FURTHER INFORMATION WILL FOLLOW ONCE THE ANALYSIS HAS BEEN COMPLETED. NO CONCLUSION CAN BE DRAWN AT THIS TIME. (B)(4).
D
Patient 1
THE CUSTOMER REPORTED VIA PHONE CALL THAT BATTERIES DID NOT WORK IN THE INSULIN PUMP. CUSTOMER CHANGED THE BATTERY EIGHT TO TEN TIMES. THE BATTERIES LASTED FOR THIRTY MINUTES WITH ONE OF THE BATTERY CHANGES, BUT PUMP WOULD NOT TURN BACK ON THEREAFTER. THE INSULIN PUMP IS EXPECTED TO RETURN FOR FAILURE ANALYSIS.